Thermwood Total Solution - Reliable Performance and Superior Support You Can Trust

Posted by Duane Marrett on Tue, May 17, 2016

Tags: Thermwood, Support, Total Solution, Performance, Partnership, Reliable, Thermwood Family

What Do You Get With Thermwood?

Thermwood Customer Family - Total Support and Solutions

When you join the Thermwood Family, we don't consider you a customer, but as a partner, friend and family member.  We believe in helping each other through a genuine relationship of mutual trust to make us both successful.

What Do You Get With a Thermwood CNC?

When you purchase a CNC router from Thermwood, you get a dependable machine, a superior control, reliable performance and the best service and support in the business

Thermwood has been great quote

Our CNC Experts work with you during every step of the process to insure that you receive the optimum machine configuration for your specific application, and that you gain the knowledge and assistance you need to get into production as quickly as possible.  

You Are Never On Your Own

You are never on your own with a Thermwood machine.  Knowing that you have made the smart choice in partnering with a company that you can trust to stand behind you and do everything we can to make your business successful. 

Ken Susnjara Quote - Thermwood Family

Our Machines Just Work!

From Day One, Thermwood machines just work!  Day after day and year after year, our CNC machines will get the job done.  Made in the USA by hard-working Americans building custom machines just for you and not for stock.  And, because we build both the machines and controller, we support everything that comes from Thermwood...one company and one phone number to contact.

Thermwood 5 Axis Model 90 5'x12' CNC Router

Thermwood Model 90 5 Axis 5'x12' Dual Table CNC router


Customize Your Solution

Thermwood works with you on custom programming for your total solutionThermwood's Total Solution means that we can customize your machine operation to suit your specific needs.  Our experienced program techs can create new programs or modify your existing programs, work with you on fixturing and tooling, and much more.  

Our ultimate goal is to provide the best solution possible with the lowest learning curve for you. We'll stay by your side during each step of the way. We also provide phone, email and forum support, always free of charge.

Thermwood Customers IDL Worldwide with their new Model 45 CNC router

Thermwood Customers IDL Worldwide with their new Model 45 CNC router


Superior Support When You Need It

Our Total Solution also means that support doesn't stop with the sale.  We are by your side during your five-day training course at Thermwood's state-of-the-art factory as well as during installation at your facility.  And, if you ever need service or support, we have Virtual Service, free phone and email support, extensive parts inventory and the best support in the business!

Thermwood Family Support is for a Lifetime!

Thermwood Training Class in Dale, IN

Thermwood Customers learning programming skills during our five-day training class


The Thermwood Total Solution:

Training and Production Support
  • In-Depth Machine Training at our state-of-the-art facilty
  • Production Start-Up Assistance at your facility with a dedicated CNC Expert
  • Help from our CNC Experts when you need it via phone/email/forum 
Customizing Your Solution
  • Customizable Machine Operation (modify/create new programs and/or machine hardware)
Better Machines
  • High-Performance, Highly-Reliable, American-Built Machines
  • Full Function, High Performance CNC Control (future-proofed with an upgrade path)
Superior Service and Support
  • Free Phone/Forum/Email Support
  • Virtual Service (instantly address virtually anything a service visit can - fast)
  • Free Ongoing Control Updates (not available from others - you're stuck with what you have)
  • Quick Support Visits Directly from the Factory When Needed (single source responsibility)
  • Extensive Spare Parts Inventory with Overnight Shipping

Byrne Custom Woodworking and their new Thermwood Cut Center

Thermwood Customer Byrne Custom Woodworking with their new Thermwood Cut Center


The Bottom Line:

Thermwood Total Solutions - The Bottom Line

Our systems install fast, start up quick, are easier to use and maintain, produce more and last longer, and just plain work!

The Thermwood Total Solution means that we work with you before you buy, after you buy and into the future to make sure you get the best performance and financial benefit from your Thermwood machine.

Request More Information from Thermwood

 

Which Type of CNC Router Training is Right For You?

Posted by Duane Marrett on Thu, Apr 24, 2014

Tags: CNC, CNC Routers, 3 Axis, 5 Axis, CNC Router, Training, Support, education

CNC Router Training Options
After weeks, months and sometimes years of deliberation, you've finally decided that a CNC Router is right for your business!  One of the most important (but often forgotten) aspects of a CNC Router purchase that businesses don’t think about is training.  If this is your first CNC Router purchase, then training is key.  Choosing a router that offers a comprehensive training schedule is important so you can be prepared when the router arrives at your facility.     

Almost every CNC Router manufacturer offers some form of training, and each has its positives and negatives.  Some allow five full days of dedicated in-house training at their facility, while others offer two days of training at your facility in combination with your machine install/setup. 

What is Onsite Training?

Onsite CNC TrainingOnsite training is generally one to two days at your facility performed by a technician who not only will train you but will also run power to the machine and set it up.  Some of the training should include maintenance routines.  Onsite training is nice for those businesses that find it hard to get away from the office for a short period of time or having to spend extra on travel expenses (but this scenario also gives you less training time).  During this training period, distractions and interruptions can and will occur due to daily business routines. 

If you’re looking at a CNC Router that offers onsite training, ask the company for a training itinerary so you can get a better idea as to what they will be teaching you during this one to two days.

What is In-house Training?

Thermwood Training FacilitiesIn-house training is generally a longer period of time, usually no more than five days at the manufacturer's facility.  Added travel expense and time away from the shop for one or two of your employees could be hard for some of you, but you will receive more in depth training as well as no interruptions or distractions.  Some view the travel as a way to take a “vacation” or time away from the shop. 

In-house training is performed by a dedicated instructor who teaches this information week in and week out.  Also, you would most likely be in a training class along with other businesses just like yours.  This method gives you and the other students a chance to take a tour of the manufacturers’ facility and possibly see your machine being assembled if it hasn’t been shipped yet.  Depending on the manufacturer, lunches are provided during the week, so students aren’t left wandering around looking for places to eat. 

How about Software Training?

eCabinet Systems Online TrainingSoftware training is going to depend on who you purchase the software from.  Some offer onsite training, some in-house training and now (because of the popularity of the internet), online training is also available.  The pluses and negatives above will also apply to software training.  Hopefully you will have decided which software will work for your business before your new machine arrives, as this will give you an advantage of putting that CNC Router right to work once it is in place.  Online training allows you to go through the training courses anywhere/anytime and at your own pace as long as you have an internet connection.

Don't forget Training Support

Thermwood technician uses Virtual Service to help a customerAnother aspect to consider is training support.  If you have questions or concerns about your machine or its operation/programming, you want to go with a vendor who offers the easiest access to answers.  Some manufacturers have pay-for-answer support which charges by the answer or by a time period, while others have free forums, email and/or phone support. 

The decision is yours!

You should spend time investigating all aspects of your purchase before you make a decision.  Ultimately, how well you understand your CNC Router and its operation (as well as the level of support you can expect) will help determine your future success.


 

Click to Calculate the Value of a CNC Investment


Virtual Tour of Thermwood Corporation

Posted by Duane Marrett on Thu, Aug 16, 2012

Tags: Thermwood, CNC Routers, Training, Support, US made, Service, introduction, History, virtual tour, factory

An introduction to Thermwood Corporation and our products and services.  A virtual tour covering history, innovations, fabrication, machines, demonstrations, service, support, training, engineering, quality control and much more.

eCabinet Systems Technical Support Policy

Posted by Duane Marrett on Tue, Nov 08, 2011

Tags: eCabinet Systems, Cabinet, Training, online, Support

Where to go for help:

eCabinet Systems Forum

The best place for eCabinet Systems software users to turn for technical help is the Member Forum on the eCabinet Systems web site. Most common questions have been addressed and many users stand ready to offer help and suggestions. This is a huge resource full of tips, techniques and suggestions. If your question cannot be resolved by searching, then post the question on the forum. The forum is monitored by many eCabinet Systems users, as well as Thermwood staff and you can often be notified of a resolution within minutes, regardless of your geographical location and time zone. As an extra benefit, questions answered on the forum are available for others in the future, making it even more valuable.

Online Video Training:


eCabinet Systems Online TrainingAlthough the software includes a user’s manual, to really learn to use the software in a timely manner, Thermwood offers an online video training program for eCabinet Systems. This is a low-cost monthly subscription which can be started and stopped at any time. It offers extensive training in all aspects of eCabinet Systems software. It is available when you want and you learn at your own pace. Anyone that plans to operate a business using eCabinet Systems software should subscribe to this video training. It will save you huge amounts of time, will make you more efficient and help you to get full benefit from all aspects of the program.

Five-day On-site Class:

Thermwood also offers a formal eCabinet Systems training class for those who want to unleash the full potential of this powerful program as quickly as possible. This is a week-long class, conducted at Thermwood and includes a one year subscription to the video training program above.

Phone Support:

For questions that just can’t be answered any other way, Thermwood offers phone support to anyone currently subscribed to the video program or anyone that is operating a Thermwood CNC router using eCabinet Systems. It is not practical to extend phone support to anyone not a current subscriber to the video program because most answers to operating questions refer you to sections of the online video.

We can offer phone assistance if you are having problems with initial installation but before you call make sure your problem hasn’t been addressed on the forum and that you don’t have a firewall or other program blocking access to the registration code. These firewall programs are the most common problem encountered during installation.