During these unprecedented times, we wanted to reach out and thank all of our customers, and to let you know that Thermwood has been classified as an essential business for our involvement in critical manufacturing, logistics and the defense industrial base.  

As such, we are operating as normally as possible to support our customers.  We are available to support and assist via phone, email and virtual service.

Free Live Demonstrations Available

For new machine purchases, our CNC Router and Additive Manufacturing experts can still evaluate your production needs and determine how you can best reduce costs and increase efficiency.  We offer free live demonstrations of our equipment and software to qualified companies.  These demonstrations can be done via Webex, Skype, as a time study, via dedicated hosted video and/or by completing your project and shipping it back to you for verification.

If you have any questions on how Thermwood can help improve your business, or if you need support, please give us a call at 1-800-533-6901 for sales (1-800-221-3865 for service) or click on the Request More Information link below. 

We are all in this together and Thermwood is committed to doing our best to rise to this new challenge and support all of our customers both existing and new.

About Thermwood Corporation

Thermwood is a US based, multinational, diversified CNC machinery manufacturer that markets its products and services through offices in 11 countries. Thermwood is the oldest manufacturer of highly flexible 3 & 5 axis high-speed machining centers known as CNC routers.

Thermwood has also become the technology and market leader in large scale additive manufacturing systems for thermoplastic composite molds, tooling, patterns and parts with its line of LSAM (Large Scale Additive Manufacturing) machines that both 3D print and trim on the same machine. These are some of the largest and most capable additive manufacturing systems ever produced and are marketed to major companies in the aerospace, marine, automotive and foundry industries as well as military, government and defense contractors.

Most people looking at a router for the first time do not realize that the vast majority of their cost will not be in running the router, but actually in EVERYTHING ELSE required to run the router (preparation, programming, hold down, operating procedures and error handling are the main cost areas).

Ordinary routers do not focus on these areas. They simply rely on the user to take care of them and usually it is not that easy.  Thermwood smart routers address these areas in a big way. They focus on the areas where you spend the most money because that’s where you can make the most money.

Just like a smart phone does more than simply make phone calls, a Thermwood smart router does much more than just route parts. The “more” in a smart router saves material and labor and makes it very easy to use. A smart router may cost a bit more, but is substantially more profitable, making it a much better overall investment. 

Thermwood Smart Router Advantages:

Smart Routers Save Material

• Easily use material left from the last job
• Recover from broken tools without scrapping material
• Smart nesting keeps smaller parts from moving and being scrapped
• Nest around defects to use damaged or flawed material
• Save the sheet if parts start moving
• Warns you if spoilboard needs resurfacing
• Fly cut spoilboard in the middle of a job
• Machine back operations on the full sheet
• Alerts you when running critical parts

Smart Routers Save Labor

• Smart routers are easier to program
• Recut parts without programming
• Easily recover from problems without programming
• Run at the machine without programming each job
• During file selection, images help avoid errors
• Machine operator can safely do other jobs
• Avoid processing parts one at a time

Smart Routers are Easy to Use

• Run from virtually any software or any program
• The same file works on any smart router regardless of size or configuration
• Smart routers easily process material whose thickness varies from sheet to sheet
• Smart routers guide you step by step
• Uses smart labels to make parts easy to sort
• Assembly marks make parts easy to assemble
• Smart tooling avoids tooling errors
• Smart routers manage tooling for you
• Smart routers machine a profile edge without a profile tool

Smart Routers are Easy to Maintain and Service

• Automatically manages routine maintenance
• Helps you recover from errors quickly and easily
• Maintenance and operating manuals are right on the screen
• Watch how-to videos for service
• 3D CAD drawings identify every part quickly and easily
• Smart routers can be serviced over the internet
• Smart routers are updated online

Other Differences

• Smart routers are not limited by memory
• Smart routers can be monitored and managed with your smartphone or tablet
• Smart routers use a large touch screen like other modern devices

What Do You Get With Thermwood?

When you join the Thermwood Family, we don't just consider you a customer, but as a partner, friend and family member.  We believe in helping each other through a genuine relationship of mutual trust so that we are both successful.

What Do You Get With a Thermwood CNC?

When you purchase a CNC router from Thermwood, you get a dependable machine, a superior control, reliable performance and the best service and support in the business. 

Our CNC Experts work with you during every step of the process to insure that you receive the optimum machine configuration for your specific application, and that you gain the knowledge and assistance you need to get into production as quickly as possible.  

You Are Never On Your Own

You are never on your own with a Thermwood machine.  Knowing that you have made the smart choice in partnering with a company that you can trust to stand behind you and do everything we can to make your business successful. 

Our Machines Just Work!

From Day One, Thermwood machines just work!  Day after day and year after year, our CNC machines will get the job done.  Made in the USA by hard-working Americans building custom machines just for you and not for stock.  And, because we build both the machines and controller, we support everything that comes from Thermwood...one company and one phone number to contact.

Thermwood Model 90 5 Axis 5'x12' Dual Table CNC router

Customize Your Solution

Thermwood's Total Solution means that we can customize your machine operation to suit your specific needs.  Our experienced program techs can create new programs or modify your existing programs, work with you on fixturing and tooling, and much more.  

Our ultimate goal is to provide the best solution possible with the lowest learning curve for you. We'll stay by your side during each step of the way. We also provide phone, email and forum support, always free of charge.

Thermwood Customers IDL Worldwide with their new Model 45 CNC router

Superior Support When You Need It

Our Total Solution also means that support doesn't stop with the sale.  We are by your side during your five-day training course at Thermwood's state-of-the-art factory as well as during installation at your facility.  And, if you ever need service or support, we have Virtual Service, free phone and email support, extensive parts inventory and the best support in the business!

Thermwood Customers learning programming skills during our five-day training class

The Thermwood Total Solution:

Training and Production Support

• In-Depth Machine Training at our state-of-the-art facilty
• Production Start-Up Assistance at your facility with a dedicated CNC Expert
• Help from our CNC Experts when you need it via phone/email/forum 

Customizing Your Solution

• Customizable Machine Operation (modify/create new programs and/or machine hardware)

Better Machines

• High-Performance, Highly-Reliable, American-Built Machines
• Full Function, High Performance CNC Control (future-proofed with an upgrade path)

Superior Service and Support

• Free Phone/Forum/Email Support
• Virtual Service (instantly address virtually anything a service visit can - fast)
• Free Ongoing Control Updates (not available from others - you're stuck with what you have)
• Quick Support Visits Directly from the Factory When Needed (single source responsibility)
• Extensive Spare Parts Inventory with Overnight Shipping

Thermwood Customer Original Woodworking - Bluffdale, UT with their new Cut Center

The Bottom Line:

Our systems install fast, start up quick, are easier to use and maintain, produce more and last longer, and just plain work!

The Thermwood Total Solution means that we work with you before you buy, after you buy and into the future to make sure you get the best performance and financial benefit from your Thermwood machine.   

What is Virtual Service?

Virtual Service is a useful system provided for members of Thermwood's Advanced Support Program and owners of the Cut Ready Cut Center.  Virtual Service is a powerful audio and video link, using an internet connection, between the customer's SuperControl (QCore or Gen2) and the Thermwood service department that is used for helping prevent costly service trips and minimizing possible down time.

How Does it Work?

Virtual Service is a "one way service" which can only be initiated from the customer's control.  The customer simply selects the "Connect to Virtual Service" button on their control, and within a short period of time, they are connected to a Thermwood service technician and can interact via voice, chat and webcam.

After the Virtual Service link is established, the customer can see and talk to the Thermwood service technician and the service technician can see, not just the cutomer, but also all of the critical parameters of the customer's control.  This connection essentially gives the service technician as much information as he would have if he were standing in front of the customer's control itself.  

Through this link, the control can be diagnosed in real-time and corrections made while programs are being executed. Programming errors can also be identified and corrected online.

Customers can typically handle many mechanical problems themselves if they are shown what to do, so related videos can also be launched by the Thermwood technician to be viewed by the customer on their end.

The Benefits

Virtual Service can effectively handle most difficulties and problems that occur and provide service in minutes instead of days or weeks - reducing downtime and frustration.

Virtual Service Capabilities

Monitor in real-time:

• Machine motion
• Axis positions
• Inputs and outputs
• Servo Information
• Part program execution
• PLC info
• AFL messages
• Axis Normalizaiton Info
• Axis home switches
• Machine trajectory information
• Part program error messages
• Feed rate override

View:

• Tool setup data
• Actuator setup data
• Tool changer setup data
• Fixture offset data
• Maintenance clock information
• Machine in/out limits

View or modify if necessary:

• Macro files
• PLC files
• Machine setup files
• Machine format files
• All Thermwood system files

More Information

For more information on Thermwood's Virtual Service program, or to see a live demonstration of our 3 Axis or 5 Axis CNC Routers in action, please visit the link below: