Thermwood Virtual Service - Help in an Instant

Posted by Duane Marrett on Tue, Nov 18, 2014

Tags: Thermwood, QCore, SuperControl, Service, virtual service


What is Virtual Service?

Virtual Service is a useful system provided for members of Thermwood's Advanced Support Program and owners of the Cut Ready Cut Center.  Virtual Service is a powerful audio and video link, using an internet connection, between the customer's SuperControl (QCore or Gen2) and the Thermwood service department that is used for helping prevent costly service trips and minimizing possible down time.

How Does it Work?

Thermwood Virtual ServiceVirtual Service is a "one way service" which can only be initiated from the customer's control.  The customer simply selects the "Connect to Virtual Service" button on their control, and within a short period of time, they are connected to a Thermwood service technician and can interact via voice, chat and webcam.

After the Virtual Service link is established, the customer can see and talk to the Thermwood service technician and the service technician can see, not just the cutomer, but also all of the critical parameters of the customer's control.  This connection essentially gives the service technician as much information as he would have if he were standing in front of the customer's control itself.  

Through this link, the control can be diagnosed in real-time and corrections made while programs are being executed. Programming errors can also be identified and corrected online.

Customers can typically handle many mechanical problems themselves if they are shown what to do, so related videos can also be launched by the Thermwood technician to be viewed by the customer on their end.

 

 

The Benefits

Virtual Service can effectively handle most difficulties and problems that occur and provide service in minutes instead of days or weeks - reducing downtime and frustration.


Virtual Service Capabilities

Monitor in real-time:

  • Machine motion
  • Axis positions
  • Inputs and outputs
  • Servo Information
  • Part program execution
  • PLC info
  • AFL messages
  • Axis Normalizaiton Info
  • Axis home switches
  • Machine trajectory information
  • Part program error messages
  • Feed rate override

View:

  • Tool setup data
  • Actuator setup data
  • Tool changer setup data
  • Fixture offset data
  • Maintenance clock information
  • Machine in/out limits

View or modify if necessary:

  • Macro files
  • PLC files
  • Machine setup files
  • Machine format files
  • All Thermwood system files

More Information

For more information on Thermwood's Virtual Service program, or to see a live demonstration of our 3 Axis or 5 Axis CNC Routers in action, please visit the link below:

Request More Information from Thermwood

Smart-router Electronic Brochure Now Available!

Posted by Duane Marrett on Thu, Oct 10, 2013

Tags: Thermwood, Announcements, smart-router, SuperControl, electronic brochure

 

Now Available:

The new Thermwood smart-router electronic brochure is now available.  This interactive brochure features over thirty smart-router facts and videos.  Check it out!

Thermwood smart-router Electronic Brochure Cover

 

Thermwood smart-router electronic brochure screenshot

What exactly is a smart-router?  

Just like a smart phone does more than make phone calls, a “smart-router” does much more than route parts. The “more” in a smart-router saves material and labor and makes it really easy to use. 

The bottom line:

Smart-routers save time, money and material - A smart-router may initially cost more but is substantially more profitable, making it a much better overall investment.


 

 Request a Consultation

 

Thermwood incorporates smart-router technology into its nested based systems

Posted by Duane Marrett on Tue, Jun 11, 2013

Tags: Thermwood, CNC, control nesting, CNC Routers, Nested Base, 3 Axis, Announcements, Model 43, CNC Router, smart-router, Cabinet, Model 45, cabinets, nested based, MTR, Easy, SuperControl, Profile Modeler

Smart-routers may very well be the next wave in CNC routers. Just like smart phones have replaced regular phones, smart-routers may replace regular routers. Why? Because they are a lot easier to use and they make a lot more money from nested based jobs.

The big difference with smart-routers is not only do they know how to move, they also know the job they are doing. They can help in ways no simple machine can.

Smart routers easily use scrap materialFor example, when a smart-router finishes a job, it already knows how to make every part in that job, so if you need to cut a replacement part, the smart-router can do it without creating a new CNC program. In fact, they remember parts from all previous jobs. Just scan the label and it will cut it from the material left on the table. And, mentioning material left from a job, smart-routers use that material first when cutting a new job. You no longer have to throw it away or create specialized CNC programs to deal with it. It’s quick, easy and virtually automatic. It’s simple and saves the average shop thousands, if not tens of thousands of dollars in material each year that would otherwise be scrapped, and we’ve just scratched the surface.

Just like a smart phone handles dozens of daily tasks through special apps, smart-routers handle dozens of aspects of running nested based products. The list is impressive and each feature saves labor, saves material, avoids scrap and makes the whole thing so much easier.

Please click here for a detailed list of some of these smart-router features.


Request a Consultation

If you would like to see just how much a smart-router can save you compared to an ordinary router, please give us a call at 1-800-533-6901 and we will sit down and go over it in detail.

Thermwood Profile Modeler - from Sketch to Production

Posted by Duane Marrett on Wed, Mar 13, 2013

Tags: Thermwood, eCabinet Systems, CNC, software, control nesting, CNC Routers, wood, Woodworking, Nested Base, 3 Axis, Announcements, CabinetShop, Model 43, Technology, SR43, SignRouter 43, CNC Router, Model 45, smart, Free, save money on cnc router, cabinets, Video, QCore, nested based, Product Information, 43, US made, MTR, Easy, SuperControl, Profile Modeler, millwork, wood carving, introduction, carving, Demonstrations

Thermwood Profile ModelerThermwood's Profile Modeler allows you to quickly create a molding or custom shape from a sketch or drawing on a Thermwood CNC Router with no special shaped tooling required.  

This video demonstrates using Profile Modeler to create a custom curved cherry molding from Sketch - to Profile Modeler - to Machine - to Completed Shape.


Steps used in the video:

In eCabinet Systems:
  • Verify the measurements
  • Create the shape using Shape Manager in eCabinet Systems
  • Create Tool
  • Apply Tool to create Shape

On Thermwood QCore SuperControl:
  • File loaded into Profile Modeler on QCore SuperControl
  • Verify Tool Path
  • Run Program
  • Machining Part (Roughing/Finishing/Detail Passes)
  • No special shaped tooling required - Tools Used: 1/2 Straight, 1/2 Ballnose, 1/8 Ballnose, 1/8 Flat
  • Completed Shape

For more information on Profile Modeler or any of our other products, please click here or contact us at 1-800-533-6901.


Thermwood Five Axis Alignment Verification Routine

Posted by Duane Marrett on Thu, Mar 07, 2013

Tags: Thermwood, CNC, software, software update, Composites, CNC Routers, 5 Axis, Announcements, CNC Router, Model 90, aerospace, Model 70, Model 77, Video, QCore, SuperControl, introduction

Thermwood Five Axis Alignment Verification Routine

Thermwood has developed our new Five Axis Alignment Verification Routine which is used to record and populate the alignment measurement values into the Thermwood QCore control system (after machine alignments are manually performed).  

This routine automatically checks alignment in multiple axes and allows alignment to be quickly verified between jobs.  The routine compares the measured values to the default values.

The Thermwood 5 Axis Alignment Verification Routine includes:

  • Renishaw high-tolerance tooling sensor
  • Precision ground pin
  • Dedicated tool holder
  • Collet and all mounting hardware.


For more information on the Five Axis Alignment Verification Routine, please contact us at 1-800-533-6901.

 

 

Convert Router-CIM® to M and G code for Thermwood CNC Routers

Posted by Duane Marrett on Thu, Apr 26, 2012

Tags: Thermwood, CNC, CNC Routers, Productivity, 3 Axis, CNC Router, Free, QCore, SuperControl, super controller, Router-CIM, Convert

 

Convert Router-CIM Programs to M & G code

Thermwood Corporation announces new software developed to convert Router-CIM® programs to standard M and G code language for use on a Thermwood CNC router

This conversion tool takes place on Thermwood's QCore Super Controller and is very simple to use.  You just load the Router-CIM® G code file directly into the QCore controller using the convert option and the M and G code is automatically converted to conform to your Thermwood machine's specs, and is ready to run.

Router-CIM Convert Dialog

 

This EIA conversion works not only with Router-CIM® programs but with virtually all other programs that contain standard EIA code, and allows you to use your older, existing Router-CIM® programs with ease. 

Thermwood QCore SuperControl

If you would like more information on this conversion process, or how a free demonstration of how our machines can improve your production process, please contact us.

 

 

 

 

 

Thermwood offers educational discounts for CNC Router purchases

Posted by Duane Marrett on Tue, Jun 07, 2011

Tags: Thermwood, eCabinet Systems, CNC, Technology, education, QCore, SuperControl, Discount

Thermwood CNC Routers Educational Discount

Thermwood CNC Routers are used in high schools, community colleges, universities and technical training centers all around the world to help teach the technology and practical application of CNC Router programming and operation.

Thermwood QCore SuperControlNot only do students learn the basic technology but they also experience full scale, full production machining operations (assuring that they are well prepared for real-world applications).

Each machine is equipped with the powerful QCore SuperControl which gives students the most advanced automated production features available, insuring state-of-the-art training.

Thermwood also offers free copies of its eCabinet Systems software for classroom use as well as an individual copy for each student enrolled on an ongoing basis.

 

The Advanced Support Program assures that new features and technology are automatically added to Thermwood educational machines as they are released, pledging that students are always working with the most up-to-date technology available.

Thermwood QCore SuperControlThermwood machines and technology are ideal for training in today’s rapidly changing technical horizon.  Please visit our educational applications area for more information and examples of Thermwood CNC Routers used in education.

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